فایل ورد (word) The Application of Quality Management in e-Learning, by QFD Technique and Based on Customers" Needs (A Case Study in an Iranian University) دارای 13 صفحه می باشد و دارای تنظیمات در microsoft word می باشد و آماده پرینت یا چاپ است
فایل ورد فایل ورد (word) The Application of Quality Management in e-Learning, by QFD Technique and Based on Customers" Needs (A Case Study in an Iranian University) کاملا فرمت بندی و تنظیم شده در استاندارد دانشگاه و مراکز دولتی می باشد.
توجه : در صورت مشاهده بهم ريختگي احتمالي در متون زير ،دليل ان کپي کردن اين مطالب از داخل فایل ورد مي باشد و در فايل اصلي فایل ورد (word) The Application of Quality Management in e-Learning, by QFD Technique and Based on Customers" Needs (A Case Study in an Iranian University)،به هيچ وجه بهم ريختگي وجود ندارد
بخشی از متن فایل ورد (word) The Application of Quality Management in e-Learning, by QFD Technique and Based on Customers" Needs (A Case Study in an Iranian University) :
نام کنفرانس یا همایش : ششمين کنفرانس ملي و سومين کنفرانس بين المللي يادگيري و آموزش الکترونيک
تعداد صفحات :13
چکیده مقاله:
Service offering according to customer needs with the aim of customer satisfaction is considered as the first factor in quality improvement and product (service) design. Quality management is a developing system which provides a set of Procedures, Tools and Training Methods for the management. For instance, QFD technique (Quality Function Deployment) is one method on which this paper is based. This paper shows how an e-University can translate the customer`s voice into technical requirements in order to deliver high quality program and service in e-Learning. In this regard, by selecting a target community from among undergraduate and postgraduate students in the investigated university, their needs were extracted through interviews with focus groups. Then they were categorized under three categories by the technical team: 1- e-Learning system 2- e-content and 3- Virtual(online) classes, In the next step, technical requirements corresponding with each need were identified by QFD team and finally, by creating the House of Quality and QFD techniques, some Solutions (Technical Requirements) which lead to the most customer satisfaction were identified. In fact, the result of this research will allow the managers to identify and prioritize technical requirements in three areas (e-Learning system, e-Content and Virtual class) with regard to financial resources limitations, technological possibilities and the importance of customer needs, along with the aim of reaching the highest level of customer satisfaction.